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WHERE BUSINESS INTERSECTS WITH TECHNOLOGY
Voice and text interactions on mobile phones validate speech and natural language technology as part of user interaction everywhere
Speech recognition, text-to-speech, speaker verification, voice search, voice assistants, and other speech technologies are becoming increasingly familiar to users through their wide adoption on mobile phones, with Apple’s Siri on iPhones given it the visibility and credibility it deserves as a true user interface innovation. Opportunities within the mobile space are growing as the smartphone moves toward becoming a ubiquitous personal assistant. The voice channel on basic phones can also move toward a voice assistant model by network-based speech recognition, particularly in developing countries.
And, in a largely unappreciated opportunity, companies can take advantage of this trend to increase the automation and functionality of customer service. In addition, marketing and sales through voice interaction will grow in importance. The efficiencies and pricing of cloud computing also help make using speech technology cheaper and easier.
The Mobile Voice Conference was the first to focus on the opportunities created by these trends. The conference draws top speakers and involved attendees, with unparalleled networking. Attend if:
- Your company (and you) want to be part of this mobile trend. Understand from experts how the trend is evolving, what is here now and what is coming, resources you can use to move quickly, underlying technology (both its potential and its limitations), and how to use the technology effectively.
- You are involved with customer service and want to understand both the direct and indirect impact of mobile phones.
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- Direct: How to integrate the multimodal capabilities of smartphones into your contact center strategy.
- Indirect: How to take advantage of consumers’ increasing comfort with speech interaction on mobile phones to increase acceptance of automated services, and learn about differences in behavior that use on mobile phones may create.
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- You need to understand what vendors can offer: Core technology, hosted solutions, premise solutions, development tools, full applications and services, and more.
- You are a vendor and want to contact with customers motivated enough to attend a conference and understand the messages they are receiving. Also, check out our sponsorship and unique ways of reaching customers by emailing Peggie@avios.org.
RELATED CONTENT:
Apple makes speech understanding a core feature of future iPhones
-Siri-style mobile phone Assistants will change Internet marketing and customer service
-- Are Patents on the Mobile User Experience in the Public Interest?
-- Where Apple missed the mark with Siri
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