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Organizers:
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Click on session titles for more details |
| Monday, March 12, Vendor Day (FREE attendance) |
| 11:30-12:30 AM |
Lunch Buffet |
| 12:30 -1:30 PM |
Trends in mobile and contact center voice technology and applications (expand / collapse)
Mobility and voice technology drive business opportunities, Bill Scholz, President, NewSpeech, LLC, and President, Applied Voice Input Output Society (AVIOS)
The "tipping point" for speech technology: Strategic impact and company opportunities, Bill Meisel, President, TMA Associates and Editor, Speech Strategy News
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| 1:30 - 5 PM |
Company Presentations
(expand / collapse)
Moderator: Bill Meisel, President, TMA Associates
The Next-leap in Mobile Interaction: Leveraging Multimodality & Context-awareness in Mobile Apps Phil Sheehy, Director - Business Development, Openstream
Truly Hands Free Voice Control Jeff Rogers, VP Sales, Sensory
The Interface Evolution: How Voice is Changing Consumer Interactions with Devices, Systems and Services Tia Jones, Mobile and Enterprise Sales, Nuance Communications
Voice-enabling the Social Network for the Consumer and the Enterprise Prasanna Perera, Mobility Product Manager, Angel
Speech Recognition in Noisy Places Gabi Ilan, CEO, Command Speech
Evolving Customer Experience in a Multi-Channel World Laura Bramschreiber, Vice President of Creative Business Solutions, West Interactive
Creating Better Customer Relationships with an Integrated Mobile Strategy Mayur Anadkat, Product Marketing Manager, Genesys
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| 1:30 - 5 PM |
Option for one-on-one with vendors (expand / collapse)
Angel
Command Speech
Genesys
Nuance Communications
Openstream
Sensory
West Interactive
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| Tuesday, March 13 |
| 8:00 AM |
Welcome to the conference
Moderator: Bill Scholz, President, NewSpeech, LLC, and President, Applied Voice Input Output Society (AVIOS) |
| 8:05 AM |
Keynote: Expanding Voice as a Mainstream Mobile Interface through Language Understanding, Vlad Sejnoha, Chief Technology Officer, Nuance Communications (expand / collapse)
Mobile voice is in the spotlight now more than ever, with interfaces that allow consumers to converse with phones, cars and tablets. And while many consider voice to have ‘arrived’ – we’re truly just at the beginning of what’s possible. The culmination of speech data with natural language innovations are already in the process of changing the way we access and experience mobile content, and how we stay connected. Vlad Sejnoha, Chief Technology Officer of Nuance Communications will discuss the important role language understanding plays in the evolution of the mobile voice interface. Sejnoha will speak to how intent driven interfaces and interactions will quickly make their way from smartphones and tablets to cars and the digital living room, and the unique new applications we can expect to see come to market. And finally, he’ll discuss why voice will become the mobile interface of choice for consumers, with language understanding driving further global proliferation worldwide, and the challenges that still remain as we look ahead to 2013.
Bio:
As Nuance’s Chief Technology Officer, Vlad Sejnoha oversees the company’s research and focuses on core technology and product strategy, with a particular emphasis on natural language processing and mobile applications. Prior to joining Nuance, Vlad was the Chief Scientist at L&H, and earlier at Kurzweil AI, where he was responsible for creating technology for a number of commercially successful speech recognition products, including large vocabulary continuous speech dictation systems. Vlad studied Electrical Engineering at McGill University, has 30 years experience in the field of speech recognition, and holds thirteen US patents and nine pending applications.
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Track 1 |
Track 2 |
| 9:00 AM |
Network-based speech resources: Voice technology in the cloud
Moderator: Bill Scholz, President, NewSpeech, LLC, and President, Applied Voice Input Output Society (AVIOS)
From IVR VUI to Smartphone VUI, Ahmed Bouzid, Senior Director, Product, Angel and Bruce Balentine, Chief Scientist and EVP Enterprise Integration Group
Rich Communication Suite services as complement to voice CRM, José M. Recio, Co-Founder, Solaiemes
EMMA 1.1: Enriched Information from Speech and Multimodal Inputs Deborah Dahl, Principal, Conversational Technologies, Michael Johnston, Researcher, AT&T Labs Research
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Speech technology creates new opportunities
Moderator: Tom Schalk, VP, Voice Technology, Agero
Voice and Predictive Input Transforms the Digital Living Room, Gary Clayton, Chief Creative Officer, Nuance Communications,
Integrating speech technologies: Speech-to-speech translation and more, Hassan Sawaf, HLT Director and Chief Scientist, SAIC,
Mobile Outbound Speech Applications and Options, Dave Rich, CEO, LumenVox
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| 10:00 AM |
Can design be a science? Results of the AVIxD workshop on the use of data in speech application design (Panel)
Moderator: Susan Hura, Principal, SpeechUsability
Participants:
Silke Witt-Ehsani, Vice President, Speech Solutions, Fluential; Jonathan Bloom, Senior VUI Designer, SpeechCycle
Sondra Ahlén, Principal VUI Consultant/Owner,
SAVIC
Nandini Stocker, Sr. VUI Designer, Convergys
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Speaker authentication and identification: Security and personalization
Moderator: Judith Markowitz, Principal, J. Markowitz Consultants
Mobile Payment, Mobile Physical access… Mobile authentication for everything!, Priit Salumaa, Development Partner, BIOMETRY
Top Multi-factor Voice Biometrics Strategies and Ramifications of the Cloud, Valene Skerpac, President, iBiometrics, Inc.
Voice Biometrics: Validating Identity via Voice, Ariel Freidenberg, Director, Voice Biometric Solutions, Nuance Communications, Inc.
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| 10:50 AM |
Break |
| 11:10 AM |
Tools for creating multimodal customer service: Using all the capabilities of mobile devices
Moderator: Roberto Pieraccini, Director, International Computer Science (ICSI) Berkeley, CA
Options for Multimodal Applications -- platforms, standards, and tools, Deborah Dahl, Principal, Conversational Technologies
Talking and Walking: Adaptive Mobile Voice User Interfaces, Samrat Baul, Director Application Design and Speech Analytics, [24]7
Tools for creating multimodal customer service: Using all the capabilities of mobile devices, Nagesh Kharidi, Technical Director, Openstream
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Speech and mobility
Moderator: Yoon Kim, CEO, Novauris
Siri: 6 Months Later, Ahmed Bouzid, Senior Director, Product, Angel
Take your favourite into the car - and use it safely while driving, Thomas Scheerbarth, Senior Expert R&D, Deutsche Telekom Laboratories
Visual voicemail delivers an improved mobile experience, Alex Quilici, CEO, YouMail
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| 12:00 AM |
Lunch |
| 1:15 PM |
Talking to your car: Speech technology in the automobile
Moderator: Manish Sharma, Sr. VP, Business Solutions, West Interactive
Mixing Speech and Vision in the Connected Car, Tom Schalk, VP, Voice Technology, Agero
Automotive voice applications: Hands-free and intuitive, Brigitte Richardson, Global Lead, Voice Control Technology/Speech Systems, Ford
Connected Car Technology: Why Consumers and Content Need Voice, Brian Radloff, Director, World Wide Embedded Solutions Architect of the Mobile Speech Division, Nuance Communications
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Contact center deployments: Problem-solving and results
Moderator: Roberto Pieraccini, Director, International Computer Science (ICSI) Berkeley, CA
Preempt. Perform. Predict: Ensuring a high-quality voice experience, Bob Hockman, Vice President of Product Management, Empirix
How To Leverage ALL Smartphone Capabilities for Enhanced Customer Service, Alan Pan, Vice President Product Management, SpeechCycle
The Forgotten Media. Why Capturing Conversations Improves Business Results, E. Kelly Fitzsimmons, Co-founder & CEO, HarQen Inc
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| 2:15 PM |
Hosted and managed contact center solutions
Moderator: Detlev Artelt, CEO, aixvox
Outsourcing the Management of Advanced Speech Applications, Peter Voss, CEO, Smart Action Company
Managing the Mobile Customer Experience in the Contact Center, Terry Saeger, Senior VP and General Manager, VoltDelta
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Innovative uses of speech technology
Moderator: Deborah Dahl, Principal, Conversational Technologies
Understanding Caller Interactions to Deliver Better Customer Experiences with End-to-End Call Analytics, Laura Marino, Sr. Director, Product Management - Enterprise, Nuance Communications
Speech Recognition and Broadcasting
Lin Weaver, Producer , Capital Public Radio inc., (NPR)
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| 3:05 PM |
Break |
| 3:25 PM |
Advanced speech technology options
Moderator: Sara Basson, Worldwide Program Director - Services Innovation Lab, IBM - TJ Watson Research Center
More data or more knowledge? How to move speech recognition forward, Marie Meteer, Principal, MM Consulting
Breaking down the world’s language barriers with AT&T Spectra, Mazin Gilbert, Executive Director, Technical Research, & Srinivas Bangalore, Principal Member of Technical Staff, AT&T Labs
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Voice search, personal assistants, and their evolution
Moderator: James Larson, Vice President, Larson Technical Services
SingTel deF!ND: Localized and targeted mobile voice search deployment in Singapore, Adeline Tang, Director of Business Development, SingTel; Melvyn Hunt Co-Founder, Novauris and Yoon Kim CEO and Co-Founder, Novauris
From AUDREY to Siri: is speech recognition a solved problem?, Roberto Pieraccini, Director, International Computer Science Institute (ICSI), Berkeley, CA
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| 4:10 PM |
Keynote Panel: The smartphone revolution - Will there be convergence of mobile platforms and apps, or just more diversity? (expand / collapse)
Moderator: Bill Meisel, President, TMA Associates
Raj Tumulari, President & CEO, OpenStream
Michael Phillips, Co-Founder and CTO, Vlingo
Rob Chambers, Principal Group Program Manager, Speech @ Microsoft, Microsoft
Todd Mozer, CEO, Sensory
August Lopez, Vice President Information Design, Agero
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| 5:30 - 7:30PM |
Reception, awards, and entertainment! |
| 5:30 PM |
Sessions close |
| Weds., March 14 |
| 8:00 AM |
Keynote: Put the Blame on VTR: When will Video and Audio Replace Text?, Marti Hearst, Professor, UC Berkeley
(expand / collapse)
Put the Blame on VTR: When will Video and Audio Replace Text? Marti Hearst UC Berkeley As an academic and an author of a 100,000 word book, it should come as no surprise that I love the written word. But a trend is a trend and it looks very likely that video and audio are on track to largely replace the written word for the cultural "heavy lifting" in American society. In this talk I will discuss the technical advances that are already here and those that remain to be invented to advance this vision of the future, and lead a discussion of the positive and negative ramifications of this trend.
Bio: Dr. Marti Hearst is a professor in the School of Information at the University of California, Berkeley. She received BA, MS, and PhD degrees in Computer Science from UC Berkeley and was a Member of the Research Staff at Xerox PARC from 1994 to 1997.
A primary focus of Dr. Hearst's research is user interfaces for search. She recently completed the first book on the topic of Search User Interfaces and she has invented or participated in several well-known search interface projects including the Flamenco project that investigated and the promoted the use of faceted metadata for collection navigation. Professor Hearst's other research areas include computational linguistics, information visualization, and analysis of social media.
Prof. Hearst has received an NSF CAREER award, an IBM Faculty Award, a Google Research Award, an Okawa Foundation Fellowship, two Excellence in Teaching Awards, and has been principle investigator for more than $3M in research grants.
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| 9:00 AM |
Mobile speech interfaces: Alternatives and effective design
Moderator: Lorin Wilde, Speech Technology and Applied Research (STAR) Corporation, Senior Scientist
Maximizing the value of speech recognition on Mobile devices, Adithya Padala, President & CEO, UmeVoice
Taking speech mainstream: Bringing it to the mobile development community, Heath Ahrens, CEO, iSpeech
Multimodality: From Mobile to the Living Room of the Future, Michael Johnston, Researcher, AT&T Labs Research
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Voice-based solutions
Moderator: Judith Markowitz, Principal, J. Markowitz Consultants
The Road to Voicemail-to-Text in Germany, Joachim Stegmann, Research & Innovation Director Future Communication, Deutsche Telekom AG
Flash-based HD Voice and Two Way Video Improves Collaboration and Speech Search, Valentine Matula, Director Multimedia Research, Avaya
Using smartphone-based voice biometrics to replace passwords, Travis True, Vice President Business Development, Voice Vault
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| 10:00 AM |
Considering mobility in contact center speech applications
Moderator: James Larson, Vice President, Larson Technical Services
Things To Consider When Adding a Voice ‘Contact Us’ Button To Your Mobile App, Prasanna Perera, Mobility Product Manager, Angel
Meeting Demands of Today's Mobile Customers, Scott Kolman, Senior Vice President of Marketing, SpeechCycle
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Mobile personal assistants: Current status and goals
Moderator: Lorin Wilde, Speech Technology and Applied Research (STAR) Corporation, Senior Scientist
Building Portable Context-aware Multimodal Mobile-Assistants , Raj Tumuluri, President, Openstream
Personal Virtual Assistants: Art or Science?, Mazin Gilbert, Executive Director, Technical research, AT&T Labs
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| 10:50 AM |
Break |
| 11:10 AM |
Embedded speech solutions: Making it work on the device
Moderator: Nancy Jamison, Industry Principal Contact Centers, Frost & Sullivan
Handsfree Mobile Voice Control, Todd Mozer, CEO, Sensory
Technical challenges in speech recognition in vehicles and in other noisy places, Gabi Ilan, CEO, Command Speech
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Changing expectations for contact centers in a mobile world: Friendly automation
Moderator: Monique Bozeman, Marketing Consultant, Monique Bozeman Consulting
Conversation Management in the Mobile Era, Max Ball, Director, Product Marketing, Genesys
Transforming the Customer Conversation with Natural Language Technology, Dena Skrbina, Senior Director, Solutions Marketing, Enterprise Division, Nuance Communications
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| 12:00 AM |
Lunch |
| 1:15 PM |
Platform and development options in enterprise applications
Moderator: Sara Basson, Worldwide Program Director - Services Innovation Lab, IBM - TJ Watson Research Center
Automated caller experience tracking, Silke Witt-Ehsani, Vice President, Speech Solutions, Fluential
Rising to the Multimodal Design Challenge, Mike Monegan, VP Applications, [24]7
Personalized customer self-services in a multichannel environment, Lupo Pape, CEO and Co-founder, SemanticEdge
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Mobile apps: Creativity required
Moderator: Tom Schalk, VP, Voice Technology, Agero
The demand and the challenges of speech offerings in emerging markets, Sara Basson, Worldwide Program Director - Services Innovation Lab, IBM and Sachin Gupta, IBM Research-India, Business Development Executive
Technology Inspires Creative; Creative Challenges Technology Ron Croen, Consultant, Founder and Former CEO, Nuance Communications
Voice Powered Web Services Data Mashups on All Platforms, John Alfano, Strategic Consultant, Pioneer ZYPR
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| 2:15 PM |
Text-to-speech synthesis: Options and tradeoffs
Moderator: Deborah Dahl, Principal, Conversational Technologies
Text-to-speech: Personify your mobile, Paul Welham, CEO, CereProc
Quality in Text to Speech: Text without meaning is but the ruin of the speech, Antoine Kauffeisen, VP Marketing, Acapela
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How far can we take the personal assistant model?
Moderator: Bill Meisel, President, TMA Associates
The Next Leaps in Personal Assistance: Context-Aware, Personalized, Proactive, Sunil Vemuri, Chief Product Officer, reQall
The Use of Virtual Speech Agents in Healthcare, Farzad Ehsani, President and CEO, Fluential
Multi-turn context sensitive exchanges will change the game: Emmett Coin, Industrial Poet, Speech Scientist, ejTalk
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| 3:05 PM |
Break |
| 3:25 PM |
Natural language interaction
Moderator: Jordan Cohen, Founder and Technologist, Spelamode Consulting
Delivering Smarter Multichannel Interactions by Understanding the Intent of the Caller, Kevin Chatow, Director, Product Management - Enterprise, Nuance Communications
Natural Language Interaction
Should intelligent agents listen and speak to us?, James A. Larson, Vice President, Larson Technical Services
Applying Natural Language Across Multiple Communication Channels Pranav Patel, VP Systems Development, West Interactive
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Automated customer service: Making it work for customers and the company
Moderator: Monique Bozeman, Marketing Consultant, Monique Bozeman Consulting
Building an Effective Customer Feedback Program for Speech Applications, Peter Leppik, CEO, Vocalabs
Using Statistical Language Model Speech Recognition to Improve Call Automation, Peter Voss, CEO, Smart Action Company
Driving Usage and Self-Service Capabilities with the Next Generation of Mobile Enterprise Apps, Robert Gary, Vice President & General Manager, Mobile Care, Nuance Communications
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| 4:25 PM |
Making the most of mobile user interface options: Technical issues and solutions
Moderator: Detlev Artelt, CEO, aixvox
Multimodal Behaviors in Mobile Local Search, Patrick Ehlen, Principal Member of Technical Staff, AT&T
Mobile Voice standards, Daniel C. Burnett, Director of Standards, Voxeo
Things About Adding Speech to Smartphone Apps That You Were Afraid To Ask About, Larry Murphy, Senior Consulting Manager, Convergys
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Patents: What's new?
Moderator: Patti Price, Principal, PPRICE Speech and Language Technololgy
Evolution of Patent Litigation in the Telecommunications Industry, Brent Bersin, Director, IPFC Corp.
Important Patent Law Changes Under the America Invents Act Brian Gustafson, Principal, Fish & Richardson P.C.
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| 5:25 PM |
Sessions close |
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Primary Sponsors:
Supporting Sponsors:
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