Program:


2015 program (details subject to change)
     
Monday, April 20  
8:00 - 8:45 AM Keynote talk: To be announced
  Track 1: Applications and case studies Track 2: Technologies and tools
9:00 - 9:45 AM

Specialized mobile personal assistants: Meeting consumer expectations

Building a conversational application  
10:00 - 10:45 AM Personal assistants supporting internal company applications   Customer service platforms supporting natural interaction  
11:00 - 12:00 AM The evolution of the contact center in a mobile world   Text-to-speech options  
12:00 - 1:15 PM Lunch
1:15 - 2:15 PM Creating a dialog: An in-depth look at the process  
2:30 - 3:15 PM Making a call center feel like a personal assistant

Effective user interface design

3:30 - 4:15 PM Personal assistants within the enterprise Natural language in customer service automation
4:30 - 5:15 PM Mobile apps: Creativity required   Speech recognition technology options  
5:15 - 7:00 PM Reception
     
Tuesday, April 21  
8:00 - 8:45 AM Speech recognition and natural language interpretation: How far can it go?
  Track 1: Applications and cas studies Track 2: Technologies and tools
9:00 - 9:45 AM Advertising: Engaging the customer  
Natural language technology tools  
10:00 - 10:45 AM Mobile personal assistants: Current status and goals   Garbage in, garbage out: Getting a clean speech signal  
11:00 - 12:00 AM Creative conversational interfaces   Hands-free: Voice-only interactions for safety and convenience 
12:00 - 1:15 PM Lunch
1:15 - 2:00 PM Keynote Panel: Taking advantage of innovations in speech and natural language technology
2:15 - 3:15 PM Case studies: Experience with deployed applications   Getting to the answer: Knowledge representation and big data
3:30 - 4:15 PM The mobile worker: Enabling the human-computer connection   Analytics for insights: Understanding your customer and your system  
4:30 - 5:15 PM Connecting with the customer   Speaker authentication: Biometrics and security  

 

We can notify you when the program is updated. Qualified speakers are invited to submit a talk proposal.